Regarding the product - it is as expected and was very easy to install.
Regarding the customer service - I needed more info than was on the website about this product and had emailed with questions - unfortunately, did not receive a reply. So, decided to call and WOW what excellent customer service!
The person I spoke with was extra helpful with determining that the hinge could be used to replace the broken one I had. AND, gave me some installation tips... AND included some additional screws with the hinge at no charge.
High praise for this gentleman - he was patient with my questions and made the garage door repair possible for this novice.
Reviewed by: k from Oregon.